Privacy Policy

Effective date: 19 July 2026

Gadgetrix is a brand operated by Musafah Enterprises ("we", "us", "our"). This policy explains what personal information we collect when you use gadgetrix.in, how we use it, and the choices you have. We collect only what is needed to process and deliver your order, and we do not sell your data.

Information we collect

Order and delivery details: name, phone number, delivery address, and email (if provided), collected when you place an order.
Payment information: payments are processed by Razorpay. We never see or store your card, UPI, or net-banking credentials — Razorpay handles this on its own secure, PCI-DSS compliant systems and shares with us only the order status (paid/failed) and a transaction reference.
Communication data: if you contact us by email or WhatsApp, we keep that conversation to help resolve your query and for order updates.
Usage data and cookies: we use cookies and similar technologies, including the Meta (Facebook/Instagram) Pixel, to understand how visitors use our site and to measure and improve our ads. This may include your IP address, browser type, pages viewed, and actions like add-to-cart or checkout. You can control cookies through your browser settings.

How we use your information

To process, pack, and ship your order.
To send order confirmations, shipping updates, and delivery notifications — including via WhatsApp, where you have shared your number for this purpose.
To respond to support requests, refund/replacement claims, and general queries.
To run and measure our advertising (e.g. Meta ads) and improve the site experience.
To meet legal, tax, and accounting obligations.

Who we share data with

We share the minimum data necessary with:

Razorpay — to process your payment.
Courier/logistics partners — your name, phone number, and address, to deliver your order.
Meta (Facebook/Instagram) — limited, non-sensitive browsing/conversion data via the Meta Pixel, for advertising and analytics.

We do not sell or rent your personal information to third parties.

Data security

We follow reasonable security practices as required under the Information Technology Act, 2000 and the IT (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 (IT Act-SPDI). No payment or card data touches our servers — that is handled entirely by Razorpay.

Your rights and choices

You may ask us to access, correct, or delete the personal information we hold about you, or to stop receiving WhatsApp/email updates, by writing to us at the contact details below. We will respond within a reasonable time, subject to any legal record-keeping requirements.

Data retention

We retain order and transaction records for as long as required under applicable Indian tax and consumer-protection law, and delete or anonymise data that is no longer needed.

Changes to this policy

We may update this policy from time to time. The "Effective date" above reflects the latest revision.

Contact us

For any privacy-related request, write to support@gadgetrix.in. See our Contact page for more ways to reach us.